This report provides an overview of how various EMAs work, a review of popular EMAs and their notable features (LINE, Signal, Telegram, Viber, WhatsApp, and WeChat), and examples of how EMAs have been used for political manipulation

• reports

• Media
• Fight disinformation
• Reports

the only FOSS-based service offering Matrix chat server hosting

• Matrix

• Ethical tech and responsible tech
• General purpose open source tools
• Internal communication and coordination

Glific enables NGOs to easily scale to thousands of conversations a day with few staff.

• Nonprofit tech
• Bots
• Chat

The 6-week virtual programme launches in August and provides mentorship and support to organisations wanting to build and scale their WhatsApp Health service.

• WhatsApp
• Good health and well-being

• Accelerators
• Chat

WinWith.Me is the Messenger for Politicians - a Facebook Messenger bot-building platform integrated with NationBuilder for campaigns, NGOs and advocacy.

• Advocacy tech
• Artificial Intelligence
• Organize campaigns

China’s Participation Center developed a “mini app” for the popular WeChat platform, and grew the number of participatory budgeting users in Chengdu city to more than 3 million

• WeChat

• Participatory democracy
• Digital participation platforms
• Chat

Transforming corrections with technology

• recidivism
• criminal justice

• Legal tech
• Hardware
• Justice tech

Chat can change a life

• WhatsApp

• Chat
• Bots

WhatsApp, chatbots, and other chat-based development and social good products

• WhatsApp

• Chat
• Bots

A Taiwanese developer Carol created a chatbot called Aunt Meiyu on popular messaging app LINE. Aunt Meiyu is designed to combat disinformation circulated in private chat group, especially family chat groups

• LINE

• The Tech
• Media
• Emerging tech

which is true and which is false? Pass it to me and know right away! //臉書網頁優惠商品、免費Line貼圖、朋友傳的買一送一好康，到底哪些是真哪個是假？傳給我馬上知道!

• LINE

• The Tech
• Media
• Emerging tech

Legal Services Commission of South Australia’s Legal Chat service provides live chat support during working hours.

• The Tech
• Emerging tech
• Adjacent Fields

“The Checkpoint tipline is primarily used to gather data for research, and is not a helpline that will be able to provide a response to every user.”

• WhatsApp

• The Tech
• The People
• Media

HeLawyer provides legal information and access to lawyers through an Android application, SMS, phone call and Whatsapp.

• apps
• WhatsApp

• The Tech
• Emerging tech
• Adjacent Fields

A useful comparison of videochat solutions

• The Tech
• Emerging tech
• COVID

Using Chatbots to Answer Farmer Queries in India

• agriculture
• research
• Zero hunger

• The Tech
• Emerging tech
• Hardware

EFF Guide to Messaging

• The Tech
• Emerging tech
• Adjacent Fields

The research conducted by Tactical Tech and our partners over the last 18 months has confirmed that WhatsApp is now a primary means of delivery for political messaging in many countries in the Global South, with particularly strong penetration in rural communities where internet is accessed mostly via smartphones.

• reports
• WhatsApp

• The Tech
• Emerging tech
• Chat

Change the face of social impact engagement globally

• maternal health
• WhatsApp
• Good health and well-being

• The Tech
• Emerging tech
• Chat