The Common Measurements Tool (CMT) is a survey instrument built specifically for the public sector that can be used across the full range of service areas, service channels, and client types

Its standardized methodology allows not just for effective performance measurement but also for direct comparisons between different organizations..

Status: Active
Parent Organization: CitizenFirst by Institute for Citizen-Centred Service
Last Modified: 5/22/2024
Added on: 5/9/2023

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