In the Civic Tech Field Guide, we focus on examples of govtech that seek to improve society to make it more just and democratic, not just more digital or efficient. We recognize that this is a subjective, values-based perspective of govtech. There is a much larger government IT industry, and we do not aspire to catalog and curate every instance of governmental technology.
Related resources:
The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.
This process code will introduce you to a digital-native approach to procurement. It maintains the core principles of public procurement—fairness, transparency and objectivity—but realigns the process with contemporary software development.
Documenting methodologies of digital service teams in state, local, tribal, and territorial government.
By participating in GSA’s study on identity verification technology, you can help identify potential barriers and challenges that impact individuals from diverse backgrounds.
A Digital Servant's Guide to U.S. Federal Information Technology Law and Policy
Mastodon bot posting US Presidential Actions and new policy updates from OMB, OSTP, OPM, EOs, etc.
Information website by Budapest municipality in order to help the population find the possibilities of solar energy
تعامل بثقة مع كل الإدارات في تونس 🇹🇳 ("Deal confidently with all departments in Tunisia")
Polimorphic is the first Constituent Relationship Management (CRM) software specifically built for local governments.
A comprehensive set of resources to help new techies in government hit the ground running on day one.
A critical review of the accuracy of countries' submissions to the OECD's AI Policy Observatory site, tracking national government AI programs
CIGI builds bridges from knowledge to power by conducting world-leading research and analysis to offer innovative policy solutions for the digital era.
POPVOX Foundation works to inform and empower people and make government work better for everyone.
Solving technological problems in the legislative process for House of Representatives Members, Committees, and staff.
#CityHallSelfie Day is a celebration of public service showcasing pride in local government institutions.
Our mission is to radically improve policy making through design, innovation and people-centred approaches.
The Guide features governance approaches for data that is owned or in possession of a city or county.
A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.
eGovlab is the Stockholm University Centre for Excellence in e-Governance Studies focused on driving European and International research collaboration for research and development in the area of IT in the Public Sector.
The Digital Services team works to make city services more accessible and inclusive for Chicago residents. It’s our mission to listen, amplify, and design with the community to build better technology experiences for everyone.
Interoperable Europe is the initiative of the European Commission for a reinforced public sector interoperability policy. The Interoperable Europe Act proposes a strategic interoperability cooperation mechanism across the European Union.
Digitized the city's services, including e-petition tool, and "adapted them to conditions under martial law"
The Barrier-Free Communication service allows citizens with specific needs to communicate with the city in a form that is comprehensible to them.
Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery
A web solution designed for governments that provides the digital twin of the city, and delivers a real-time view of every street, plus insightful analytics to support decision-making and increase the efficiency of the city operations.
Our mission is to create content that tells the story of humans in public service, share stories that reflect the diversity in America in an effort to humanize public servants, and create a more positive perception of government.
Join us in building the European way of Digital Transformation for 300 million Europeans
The Merit Data Platform connects organizations and people on a flexible HIPAA and SOC2 compliant knowledge graph.
Diagnosing perceived and actual risks impeding responsible AI acquisition in government
The European Commission's country-by-country factsheets containing "the most recent developments that the public administrations of 35 European countries have undergone in 2022. Additionally, a dedicated factsheet for the EU which focuses on all the matters related to digital public administration and interoperability at the European Union level is also available."
Public sector needs to prepare for what is coming next, continuously identify, test and implement innovative solutions to benefit from future opportunities while reducing the risks through increased resilience of their public systems. To facilitate that OPSI has developed an Anticipatory Innovation Governance (AIG) model.
To highlight the global knowledge base of behavioural insights work in public policy, and bring the achievements of institutions to the fore, the OECD launched the Behavioural Insights Knowledge Hub and map in 2021.
by Code for America Founder Jennifer Pahlka
"FedNow is a service developed by the Federal Reserve for depository institutions in the United States. It will enable individuals and businesses to send and receive instant payments. Banks will be able to build products on top of the FedNow platform." - Wikipedia
A mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies. We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences.
A design system for the federal government.
Use this design system to make government services consistent with GOV.UK. Learn from the research and experience of other service teams and avoid repeating work that’s already been done.
A modern system that helps people learn about, apply for, and gain access to affordable housing
"A complete suite of local authority services for highways, environment and the public realm", wholly owned subsidiary of mySociety
Google Cloud's public sector division
Easy and secure location based applications and payment services for councils.
Guide that "seeks to explain what disclosure logs are, how to manage them efficiently and why, although they are not a legal requirement, local authorities should seriously consider using one for the benefit of your FOI teams and, more importantly, for citizens."
The Bloomberg Philanthropies City Data Alliance is identifying 100 mayors that are the most sophisticated, ambitious, and advanced at harnessing data and help them set a new standard for local governments committed to using data to power better results for residents.
One integrated and intuitive digital front door to local authority residential waste services.
Legislation introduced in the 117th Congress, "To establish a new Federal body to provide reasonable oversight and regulation of digital platforms."