In the Civic Tech Field Guide, we focus on examples of govtech that seek to improve society to make it more just and democratic, not just more digital or efficient. We recognize that this is a subjective, values-based perspective of govtech. There is a much larger government IT industry, and we do not aspire to catalog and curate every instance of governmental technology.
The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.
This process code will introduce you to a digital-native approach to procurement. It maintains the core principles of public procurement—fairness, transparency and objectivity—but realigns the process with contemporary software development.
A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.
eGovlab is the Stockholm University Centre for Excellence in e-Governance Studies focused on driving European and International research collaboration for research and development in the area of IT in the Public Sector.
The Digital Services team works to make city services more accessible and inclusive for Chicago residents. It’s our mission to listen, amplify, and design with the community to build better technology experiences for everyone.
Interoperable Europe is the initiative of the European Commission for a reinforced public sector interoperability policy. The Interoperable Europe Act proposes a strategic interoperability cooperation mechanism across the European Union.
A web solution designed for governments that provides the digital twin of the city, and delivers a real-time view of every street, plus insightful analytics to support decision-making and increase the efficiency of the city operations.
Our mission is to create content that tells the story of humans in public service, share stories that reflect the diversity in America in an effort to humanize public servants, and create a more positive perception of government.
The European Commission's country-by-country factsheets containing "the most recent developments that the public administrations of 35 European countries have undergone in 2022. Additionally, a dedicated factsheet for the EU which focuses on all the matters related to digital public administration and interoperability at the European Union level is also available."
Public sector needs to prepare for what is coming next, continuously identify, test and implement innovative solutions to benefit from future opportunities while reducing the risks through increased resilience of their public systems. To facilitate that OPSI has developed an Anticipatory Innovation Governance (AIG) model.
To highlight the global knowledge base of behavioural insights work in public policy, and bring the achievements of institutions to the fore, the OECD launched the Behavioural Insights Knowledge Hub and map in 2021.
"FedNow is a service developed by the Federal Reserve for depository institutions in the United States. It will enable individuals and businesses to send and receive instant payments. Banks will be able to build products on top of the FedNow platform." - Wikipedia
A mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies. We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences.
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Guide that "seeks to explain what disclosure logs are, how to manage them efficiently and why, although they are not a legal requirement, local authorities should seriously consider using one for the benefit of your FOI teams and, more importantly, for citizens."
The Bloomberg Philanthropies City Data Alliance is identifying 100 mayors that are the most sophisticated, ambitious, and advanced at harnessing data and help them set a new standard for local governments committed to using data to power better results for residents.