Through voicemail, apps, websites, and Twitter, Boston’s sophisticated 311 system allows citizens to report potholes, broken streetlights, graffiti, and vandalism that affect everyone’s quality of life. Drawing on Boston’s rich data, Daniel T. O’Brien offers a model of what smart technology can do for cities seeking both growth and sustainability.

Through voicemail, apps, websites, and Twitter, Boston’s sophisticated 311 system allows citizens to report potholes, broken streetlights, graffiti, and vandalism that affect everyone’s quality of life. Drawing on Boston’s rich data, Daniel T. O’Brien offers a model of what smart technology can do for cities seeking both growth and sustainability.