El chatbot de la Ciudad Buenos Aires

Un chatbot es un asistente virtual que permite automatizar varias tareas por intermedio de una plataforma conversacional, ya sea desde el teléfono o a través de una página web.

"With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and accessing information provided by the city government."

• OECD OSPI