If you’re a government service manager, you can see how your service is doing by using a Performance Dashboard. A dashboard lets you quickly spot problems with your service so you can take action to improve it.

A standard dashboard for transactional services includes four mandatory KPIs.

Cost per transaction (the average cost to the government of each completed transaction)
User satisfaction (how satisfied users feel after completing a transaction online)
Completion rate (the percentage of users who complete a digital transaction once they have started it)
Digital take-up (percentage of all transactions which are completed using digital channels)