Graphic representing Gov.UK Performance Dashboards

Gov.UK Performance Dashboards
United Kingdom of Great Britain and Northern Ireland (the)

If you’re a government service manager, you can see how your service is doing by using a Performance Dashboard. A dashboard lets you quickly spot problems with your service so you can take action to improve it.

A standard dashboard for transactional services includes four mandatory KPIs.

Cost per transaction (the average cost to the government of each completed transaction)
User satisfaction (how satisfied users feel after completing a transaction online)
Completion rate (the percentage of users who complete a digital transaction once they have started it)
Digital take-up (percentage of all transactions which are completed using digital channels)

Organization Type: Government/public sector
Status: Active
Founded: 2012
Last Modified: 11/29/2023
Added on: 6/22/2021

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