Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

The Suomi.fi Quality Tools includes a digital platform that evaluates and monitors the quality of digital services with a customer-oriented focus. The service includes features such as the Self-Assessment, Customer Feedback, and Utilisation Rate Measurement tools, available free-of-charge to all service providers in Finland. By providing a uniform way of evaluating services, the platform increases interoperability and improves transparency, making it easier to compare data within and between organisations.