Redesigning public service delivery, often from a Human Centered Design perspective rather than a government or bureaucracy perspective.
The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.
Documenting methodologies of digital service teams in state, local, tribal, and territorial government.
A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.
Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery
Research, training, support and awards to promote citizen-centred public sector service to Canadians
The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.
TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.
The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas
CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.
We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.
The skills you need to deliver services that work
As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.
your Government One Stop ® for services and information
Building a 21st century government, together. We’re working towards a government that is built by and made for everyone.
When you open government, what do you get in return? If you are asking this question, this guide is for you.
Helping staff and volunteers make accurate referrals across the legal assistance sector in Victoria.
StepUp is a free habit building, science-based workout program developed by the Behavior Change for Good Initiative. The program is being launched in partnership with 24 Hour Fitness.
School Finder is an online tool for parents or guardians to find the right school for their kids.