The Tech > Govtech > Service delivery - (21)

Redesigning public service delivery, often from a Human Centered Design perspective rather than a government or bureaucracy perspective.

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Heintzman Leadership Award

The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

Andrew Hyder Government Service Improvement Award

Andrew Hyder Government Service Improvement Award

18F, Technology Transformation Services

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

Customer Experience Projects

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

Center for Human Services Research at University at Albany SUNY

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

Activecouncil

Activecouncil

Cape Town, South Africa

A robust and practical service delivery management platform

Made Tech

Made Tech

United Kingdom

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

The School of Good Services

The skills you need to deliver services that work

San Francisco Digital Services

San Francisco Digital Services works with other City departments to improve public services. We use technology to make it easier for people to get things done.

18F

18F

18F, Technology Transformation Services

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.

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