The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

• Govtech
• Awards and prizes
• Service delivery

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

• Govtech
• Awards and prizes
• Service delivery

Research, training, support and awards to promote citizen-centred public sector service to Canadians

• Govtech
• Supporting specific public sector efforts from outside government
• Service delivery

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

• Govtech
• Access social benefits
• Design

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

• Research and policy centers
• Academia
• Service delivery

A robust and practical service delivery management platform

• Govtech
• Issue reporting
• Service delivery

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

• Govtech
• Govtech vendors
• Service delivery

The skills you need to deliver services that work

• trainings

• Courses
• Service delivery

San Francisco Digital Services works with other City departments to improve public services. We use technology to make it easier for people to get things done.

• Govtech
• Digital transformation
• Service delivery

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.

• Govtech
• Digital transformation
• Service delivery