The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.

• Reduced inequalities

• Access social benefits
• Service delivery
• Co-design

The SMART Zambia Institute is a Division under the Office of the President mandated to coordinate and implement electronic government (E-Government) for the citizens, businesses and within government for improved service delivery.

• Govtech
• Service delivery

A curriculum for the Service Design 101 course with readings and case studies

• Courses
• Service delivery
• Reading lists

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

• Govtech
• Service delivery

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

• state
• local

• Govtech
• Supporting public sector from outside government
• Service delivery

A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

• cities

• Govtech
• Design
• Service delivery

Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

• Govtech
• Evaluate impact
• Digital transformation

The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

• Govtech
• Awards and prizes
• Service delivery

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

• Govtech
• Awards and prizes
• Service delivery

Research, training, support and awards to promote citizen-centred public sector service to Canadians

• Govtech
• Supporting public sector from outside government
• Service delivery

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

• Govtech
• Access social benefits
• Design

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

• Research and policy centers
• Academia
• Service delivery

A robust and practical service delivery management platform

• Govtech
• Issue reporting
• Service delivery

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

• Govtech
• Govtech vendors
• Service delivery

The skills you need to deliver services that work

• trainings

• Courses
• Service delivery

Collaborating with Philadelphians to design better City policies and services.

• Govtech
• Design
• Service delivery

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.

• Govtech
• Digital transformation
• Service delivery

School Finder is an online tool for parents or guardians to find the right school for their kids.

• Quality education

• The Tech
• Civic data
• Govtech

Helping staff and volunteers make accurate referrals across the legal assistance sector in Victoria.

• The Tech
• Govtech
• Adjacent Fields

StepUp is a free habit building, science-based workout program developed by the Behavior Change for Good Initiative. The program is being launched in partnership with 24 Hour Fitness.

• The Tech
• Govtech
• Engagement tech

When you open government, what do you get in return? If you are asking this question, this guide is for you.

• guides

• The Tech
• Govtech
• Advocacy tech

Building a 21st century government, together. We’re working towards a government that is built by and made for everyone.

• The People
• Govtech
• Meet the others

• The Tech
• Govtech
• Engagement tech

Our Singapore office was officially launched in September 2016.

• The Tech
• Govtech
• Engagement tech

Nava is a public benefit corporation creating software to improve how our government serves people.

• Govtech
• Civic and social impact companies
• Govtech vendors

your Government One Stop ® for services and information

• Govtech
• Service delivery