The Tech > Govtech > Service delivery - (25)

Redesigning public service delivery, often from a Human Centered Design perspective rather than a government or bureaucracy perspective.

Showing 25 Results

New Practice Lab

New Practice Lab

Washington, DC

The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.

SMART Zambia Institute

The SMART Zambia Institute is a Division under the Office of the President mandated to coordinate and implement electronic government (E-Government) for the citizens, businesses and within government for improved service delivery.

US Department of Homeland Security Customer Experience Office

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

Digital Service Network

Digital Service Network

Georgetown University, Washington, DC

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

Seattle By Design

Seattle By Design

Seattle, WA, United States of America

A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

CitizenFirst by Institute for Citizen-Centred Service

Research, training, support and awards to promote citizen-centred public sector service to Canadians

Andrew Hyder Government Service Improvement Award

Andrew Hyder Government Service Improvement Award

18F, Technology Transformation Services

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

Heintzman Leadership Award

The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

Customer Experience Projects

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

Center for Human Services Research at University at Albany SUNY

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

Activecouncil

Activecouncil

Cape Town, South Africa

A robust and practical service delivery management platform

Made Tech

Made Tech

United Kingdom of Great Britain and Northern Ireland (the)

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

The School of Good Services

The skills you need to deliver services that work

18F

18F

18F, Technology Transformation Services

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.

Code for Australia School Finder

Code for Australia School Finder

New South Wales, Australia

School Finder is an online tool for parents or guardians to find the right school for their kids.

Code for Australia ORBIT

Code for Australia ORBIT

Victoria, Australia

Helping staff and volunteers make accurate referrals across the legal assistance sector in Victoria.

The Skeptic's Guide to Open Government

When you open government, what do you get in return? If you are asking this question, this guide is for you.

Behavior Change for Good Initiative

Behavior Change for Good Initiative

The Wharton School, University of Pennsylvania, Locust Walk, Philadelphia, PA, USA

StepUp is a free habit building, science-based workout program developed by the Behavior Change for Good Initiative. The program is being launched in partnership with 24 Hour Fitness.

Code for Australia

Code for Australia

Neighbourhood - 4 Brunswick Pl, 4 Brunswick Place, Fitzroy VIC, Australia

Building a 21st century government, together. We’re working towards a government that is built by and made for everyone.

Govonestop ®

Govonestop ®

Seattle, WA, United States of America

your Government One Stop ® for services and information

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