Projects - Service delivery

US Department of Homeland Security Customer Experience Office

Washington, DC

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

Digital Service Network

Georgetown University, Washington, DC

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

state
local

Seattle By Design

Seattle, WA, United States of America

A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

cities

Suomi.fi Quality Tools

Finland

Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

CitizenFirst by Institute for Citizen-Centred Service

Toronto

Research, training, support and awards to promote citizen-centred public sector service to Canadians

Heintzman Leadership Award

The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

Andrew Hyder Government Service Improvement Award

18F, Technology Transformation Services

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

Customer Experience Projects

Washington, DC

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

Center for Human Services Research at University at Albany SUNY

Albany, NY

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

Activecouncil

Cape Town, South Africa

A robust and practical service delivery management platform

Made Tech

United Kingdom of Great Britain and Northern Ireland (the)

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

The School of Good Services

London

The skills you need to deliver services that work

trainings

18F

18F, Technology Transformation Services

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.