The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria.

For many clients, the process of enrolling in and keeping safety net benefits can be time-consuming, confusing, and disruptive. For states, inefficient processes and inflexible technology create unnecessary workloads. All of this can lead to caseworker burnout, churn, and processing delays that prevent people from receiving critical food and housing assistance, medical care, and other safety net services. 
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences.