Renters that received an informational postcard were 52% more likely to request an application for rental assistance and 24% more likely to submit an application than renters that did not receive a postcard.

• housing

• Communicating with the people
• Access social benefits
• Behavioral economics programs

Article in Journal of Public Administration Research and Theory by Jessica Lasky-Fink and Elizabeth Linos

• Govtech
• Academia
• Peer-reviewed research

Making the path to citizenship easy and affordable

• Legal tech
• Access social benefits
• Acquiring citizenship (naturalization)

With the collaboration of Universidad Pompeu Fabra (Barcelona), Eticas carried out an audit of the natural language processing (NLP) system from the Social Services area from the Barcelona City Council.

• city
• Sustainable cities and communities

• Artificial Intelligence
• Access social benefits
• Natural Language Processing

Employing a broad definition of AI, this report represents the first known effort to comprehensively explain and quantify the reach of AI-based decision-making among low-income people in the United States.

• reports
• Reduced inequalities
• Good health and well-being

• Artificial Intelligence
• Advocacy tech
• Access social benefits

A network of neighborhood groups and network builders organizing to provide aid and support to New Yorkers.

• Peer networks
• Access social benefits

A multidimensional, community-based effort to strengthen local justice movements and build long-term power among the people and communities that AI is leaving behind.

• Reduced inequalities

• Artificial Intelligence
• Advocacy tech
• Access social benefits

Connects Americans to public resources that help them lower their bills

• No poverty

• Access social benefits
• Economic development

Building a Digital Ecosystem for Refugees

• refugees

• Access social benefits
• Identity
• Decentralization

"Nevada plans to launch a generative AI system powered by Google that will analyze transcripts of unemployment appeals hearings and issue recommendations to human referees about whether or not claimants should receive benefits."

• Google

• Artificial Intelligence
• Access social benefits
• Generative AI

• Meet the others
• In-person meetings
• Conferences

We're a UK charity that uses data to highlight local and structural food insecurity then provides tools to help alleviate it.

• Zero hunger

• Civic data
• Civic maps
• Access social benefits

The Advocacy People support people in advocating for themselves with the NHS, or who are in care, under section in a hospital, secure unit or in the community, among other self-advocacy groups.

• Good health and well-being

• Watchdogging and transparency
• Access social benefits
• Consumer watchdogging

Asegura tu Derecho es una herramienta web que permite revisar información en un lenguaje accesible y elaborar el documento que se necesita presentar ante la Superintendencia Nacional de Salud (SuSalud) para la formulación de un reclamo.

• Good health and well-being

• Legal tech
• Access social benefits
• Bureaucracy tech

The National Institute of Standards and Technology (NIST), the Digital Benefits Network (DBN) at the Beeck Center for Social Impact + Innovation at Georgetown University, and the Center for Democracy and Technology (CDT) are collaborating on a two-year-long collaborative research and development project to adapt NIST’s digital identity guidelines to better support the implementation of public benefits policy and delivery while balancing security, privacy, equity, and usability.

• Good health and well-being

• Access social benefits
• Identity

"Find Local Help is a tool from CMS, which runs HealthCare.gov, that connects people to in-person, one-on-one help signing up for health insurance. Users can enter their location and get a list of local experts who can help them complete the process for free." - Ad Hoc

• Good health and well-being
• United States (federal government)

• Access social benefits

The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.

• Reduced inequalities

• Access social benefits
• Service delivery
• Co-design

We offer family reunification services, a phone buddy program, and basic income pilots for people experiencing homelessness

• homelessness
• social isolation

• Resource matching and sharing
• Access social benefits
• Solidarity networks

We’re reimagining the supply chain of social care for the new era.

• Artificial Intelligence
• Bots
• Access social benefits

A dynamic, open-source reference library for practitioners who are working through complexity to improve access to public benefits and services.

• Access social benefits

USAID launched IVR and Facebook chatbot tools that will provide Cambodian citizens clear, transparent information on public services available to them through the Royal Cambodian Government’s One Window Service Offices (OWSO).

• Facebook

• Bots
• Access social benefits
• Interactive Voice Response (IVR)

Created and published by the Digital Benefits Network, this open dataset and analysis documents identity proofing and authentication practices in online public benefits applications across the US, contributing to field-wide understanding about the digital identity landscape in public benefits, an important issue for equitable benefits access.

• Civic data
• Digital security and privacy
• Access social benefits

Organised by the European Social Network, the Awards shine a spotlight on successful new approaches and the extraordinary ongoing work of public social services managers, funders, planners, providers, and deliverers of social services, as well as providing opportunities for exchange and mutual learning to improve social work policies and practice.

• Access social benefits
• Awards and prizes

ConsiliumBots uses technology and data to help people make important decisions by turning complex and underutilized information into virtual assistance and personalized recommendations across education, housing, and other areas of government programs.

• Access social benefits
• Behavioral economics programs

Indus Action helps vulnerable Indians access government entitlements to education, maternity and livelihood support.

• No poverty

• Access social benefits

A housing platform that simplifies, centralizes, and makes it easy for people to search and apply for affordable housing.

• housing

• Govtech
• Access social benefits

The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria.

• Good health and well-being

• Govtech
• Report cards and audits
• Access social benefits

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

• United States (federal government)

• Govtech
• Access social benefits
• Service delivery

IT for Change’s Namma Mahiti Kendras are ICT-enabled information centers that aim to break down the barriers to citizens’ right-claiming processes.

• place-based

• Engagement tech
• Communicating with the people
• Access social benefits

Nft-gated directory of low cost resources

• Access social benefits
• Blockchain
• Emerging Tech Report Projects

Forage is a USDA approved third-party payment processor (TPP) and a PIN provider that authenticates and processes EBT transactions.

• food
• Zero hunger

• Access social benefits

An interactive scorecard where people can see if they would be flagged for social welfare fraud under the Netherlands' broken system

• Ethical tech and responsible tech
• Access social benefits

Write rules as code

• Parliamentary and Legislative Tech
• Access social benefits
• Budget explorers

Mapping data on economic security, housing, health, education and more in NYC

• Civic maps
• Access social benefits

Benefits Data Trust (BDT) is a national nonprofit that harnesses the power of data, technology, and policy to provide efficient and dignified access to assistance.

• Access social benefits

"Google is working with non-profit groups like No Kid Hungry and FoodFinder, as well as the US Department of Agriculture, to aggregate 90,000 locations with free food support across all 50 states — with more locations to come." - Andrew J. Hawkins

• Google
• Zero hunger

• Civic maps
• Access social benefits

Over the next seven years, building on the work we’ve already done to reimagine safety net services, we will partner with 15 states to reach 13 million people and unlock $30 billion in benefits in the areas of food assistance, health care, and other basic needs through our new Safety Net Innovation Lab.

• Access social benefits
• Supporting public sector from outside government

Research with Code for America on CalFresh, by Donald Moynihan, Eric Giannella, Pamela Herd, and Julie Sutherland finds "hard evidence on the barriers administrative burdens pose."

• research

• Peer-reviewed research
• Access social benefits

Single Stop is an online screening tool that can quickly link students to federal, state, and local aid, with questions about household size, income, and location.

• Decade-Plus Club
• Robin Hood Foundation
• students

• The Tech
• Engagement tech
• Access social benefits

Empowering you to find what you need from over 26,000 free, up-to-date resources

• apps
• Decade-Plus Club

• The Tech
• Engagement tech
• Access social benefits

Eligibee is a free nonprofit tool that helps you find and apply for government assistance, making it easier to get the food, healthcare, and income supports you need today.

• food
• Good health and well-being

• Nonprofit tech
• Access social benefits
• Supporting public sector from outside government

We build software for low-income Americans who are often overlooked by traditional tech innovation.

• Access social benefits

The New York Times on civic tech for social benefits

• Access social benefits

Open Path is a platform to help care providers, governments, hospitals, and insurance companies better serve people experiencing homelessness.

• Access social benefits

We work with government agencies, nonprofits, and communities to shape a social opportunity system that supports and propels the 100 million economically insecure people in the US

• Access social benefits

Initiative by 18F to demonstrate the potential for API-enabled benefits eligibility logic services.

• APIs
• United States (federal government)

• Access social benefits
• Civic data APIs

Crisis Text Line is the free, 24/7, confidential text message service for people in crisis. Text HOME to 741741 in the United States.

• mental health
• youth
• Good health and well-being

• The Tech
• Engagement tech
• The People

Panacea allows you to check your food stamps and cash benefits balance all on your smartphone.

• apps

• Access social benefits

Apply for food stamps in 10 minutes

• Access social benefits

Chalmers can help you find things like: free meals, overnight shelter, clothing banks, emergency contacts and can point you to offline and online mental health services.

• The Tech
• Engagement tech
• Artificial Intelligence