Graphic representing Chatbots in humanitarian contexts

Chatbots in humanitarian contexts
United Kingdom of Great Britain and Northern Ireland (the)

Report by the British Red Cross on aid groups' rush to use chatbots, from a skeptical perspective

Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.

Status: N/A
Founded: 2023
Parent Organization: British Red Cross
Last Modified: 3/7/2024
Added on: 7/1/2023

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