by Mark Findlay, Sharanya Shanmugam. In this article, through vignettes from the United Kingdom and Singapore’s experience, we highlight how digital transformation can be made more participatory for users affected by digital initiatives.

In the process, we introduce the idea of Living Digital Transformation (LDT) as a more bottom-up and user-centric alternative that includes those from vulnerable communities, and therefore, can improve the benefits from digital transformation for all.