our software is always built on the idea of “meeting people where they already are.” We build software for crowdsourcing
and while we have our own mobile app
we firmly believe that our mobile app or our website shouldn’t be the only way someone can submit a report to Ushahidi. The key is to reduce the barriers to get someone to report. As such
or the means by which people can submit to Ushahidi. The datasources we currently have are SMS
Twitter
email
embeddable web forms
we have been wanting to integrate Facebook as a datasource
but the privacy structures around personal pages made this difficult. Over this past few months
we crossed the chasm. For the Kenyan 2017 election we ran the Uchaguzi election monitoring program
and working in partnership with Facebook
we built a Facebook Messenger chatbot that integrated into Ushahidi. There are over 7 million Facebook users in Kenya
so this was a huge opportunity to engage a big part of the electorate.