The People > Build something > User research > User research groups - (8)

As civic tech mostly aims to promote citizen participation, usability testing services are really useful to encourage that desired engagement. Here you will learn about platforms that connect communities with the private and public sectors as well as research initiatives that involve users in design and development processes.

Usability Lab at Open Tech Fund

These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.

Design Insight Group

Where technologists and communities work together to explore and build new solutions for New Yorkers

The CUTgroup book

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

Civic User Testing Group (CUTGroup)

CUTgroup gives residents the opportunity to be a part of the design process for emerging civic technology initiatives through user testing and focus groups


We aim to deliver user experiences that are easily embraced by people in their everyday life.


GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

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