Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable use of data and AI in public services, and to enhance civic participation in governmental decision-making on data and AI deployment in Wales and Ontario.

• Govtech
• Artificial Intelligence
• Service delivery

We are building conversational AI assistants that can streamline access to public information, deliver empathetic support around-the-clock, and strengthen bonds between governments and people.

• Govtech
• Artificial Intelligence
• Communicating with the government

Starting in 2024, Albert will be tested at local public service counters — Maisons France services — to help users with their paperwork.

• Govtech
• Artificial Intelligence
• Bureaucracy tech

Caddy is an AI powered co-pilot for customer service functions everywhere.

• United Kingdom (government)

• Govtech
• Artificial Intelligence
• Communicating with the government

As well as the broad range of information that the regular AI uses, this modified version has been exposed to a specific set of policies and information to help unlock the power of AI for the new constituency of West Ham and Beckton.

• local
• ChatGPT

• Engagement tech
• Govtech
• Artificial Intelligence

The bot allows people to ask questions about government services and receive information on accessing student loans, benefits and legal questions.

• United Kingdom (government)

• Artificial Intelligence
• Communicating with the government
• Bots