Playbooks and collections of design principles give us an opportunity to codify and abstract the way in which we work to help others understand, adapt, and replicate on their own.
Martin Wright at mySociety wrote this helpful definition of playbooks:
What is a playbook?
‘Playbook’ is a word that’s used a lot these days, by tech and management people. They’ve borrowed it from the world of sports, where the idea of a book telling you ‘how to play’ is a more straightforwardly obvious concept.
If you find this terminology a bit too hipster, though, you can think of them by the less trendy terms of ‘manuals’ or ‘toolkits’ — though a playbook does have the advantage of sounding like a lot more fun than a workbook.
Whatever the name, what they aim to give you is a collection of repeatable plans and tactics for responding to typical challenges. As such, they can be absolutely invaluable as an internal company tool; and we think they can also help in sharing knowledge between organisations.
In either case, a well-managed playbook would be easily available to employees, widely used and regularly updated.
2300 N Street Northwest, Washington, DC 20037, USA
This playbook is designed specifically for civil servants, offering practical guidance for using generative AI (GenAI) to help them perform their work more effectively and efficiently.
A design toolkit for USAID staff on how to design inclusive digital technology interventions, written for work on global hunger but applicable in many other contexts.
United Kingdom of Great Britain and Northern Ireland (the)
Use this design system to make government services consistent with GOV.UK. Learn from the research and experience of other service teams and avoid repeating work that’s already been done.
We designed Tactical Data Engagement to help cities go beyond a policy and portal, and facilitate opportunities for the community use of open data to improve residents’ lives.
A first-of-its-kind resource that defines corporate civic engagement, providing clear tools to help more companies become active players in strengthening the resiliency of our democracy
The Design System makes it easy for state digital teams to build accessible, consistent, and performant services and products to meet Californians’ needs.
The Observatory of Public Sector Innovation's compendium of toolkits for public sector innovation and transformation, curated by OPSI and our partners around the world
Implementing Innovation: A User’s Manual for Open Government Programs is a hands-on resource that provides practical advice and guidance for government changemakers as they navigate the specific challenges of implementing innovative programs in the public sector.
The “Digital Policy Playbook 2017” is designed to help leaders understand the complex dynamics and difficult decisions they will face in managing their transition into the digital domain
El programa per a la Digitalització Oberta: Programari Lliure i Desenvolupament Àgil de Serveis de l’Ajuntament de Barcelona defineix el procés de canvi profund i progressiu de la manera en que la ciutat oferirà els seus serveis a la ciutadania en els propers anys.
Data & Society Research Institute, West 20th Street, New York, NY, USA
In this citizen created roadmap, we outline how to humanize technology, move beyond transparency for transparency's sake, and ensure we have government technology that works for the people, built with the people.
In the spirit of Wikipatterns, this is a collection of patterns and anti-patterns for describing common practices that may help or hinder the conception or design of your civic technology.
In this Playbook, we explore the evolution of the procurement function’s missions, from its original cost reduction role to risk management and to contribution to growth as a strategic partner.
A compilation of reflections, tools and methodologies with the capacity to program and activate Collective Intelligence processes with impact on the Territory.
455 Massachusetts Ave, NW, 8th Floor, Washington, DC 20001
The Center for International Private Enterprise (CIPE), the National Democratic Institute (NDI), and the Center for International Media Assistance (CIMA) are facilitating an initiative to identify and promote internet norms and principles essential to democratic governance.
The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building digital services that meet their needs, we can make the delivery of our policy and programs more effective.
Civic Tech Field Guide