Interactive digital terminals placed in public spaces, which allow citizens to access various public services, provide feedback, obtain information, and engage with government initiatives, thereby enhancing public participation and service delivery while contributing to narrowing the digital divide.
The Citizen Helpdesks are a pioneering citizen feedback, dialogue and community voice platform to ensure accountability in the development process.
Join Boston Area Research Initiative for a public conversation centered on the opportunities and challenges of installing kiosks throughout the city.