The People > Build something > User research - (9)

Research methodologies and tools to help understand user needs and build better products

NYC Neighborhood Innovation Lab in Brownsville

These events join New Yorkers of all ages to test and give feedback on technologies aimed at improving quality of life and City services.

Usability Lab at Open Tech Fund

These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.

San Francisco Public Voice Civic User Testing Program

By CivicMakers: The City [of SF] turned to CivicMakers to create a new program, Public Voice SF, that allows any San Francisco department or agency to connect to a diverse group of community members, collect real-time feedback, and use the input to improve City services. CivicMakers led the demonstration program of Public Voice SF, which included initial design research, outreach and marketing, coordination with community-based organizations and local agencies, facilitation of the research sessions, and establishment of program baseline metrics, and program evaluation.

The CUTgroup book

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

Design Insight Group

EARN $30/HOUR TO SHARE STORIES ABOUT YOUR LIFE AND TEST NEW TECHNOLOGY To build technology that matters and makes sense, we need to better understand how it fits into people’s lives. That’s where you come in. If you’re interested sharing stories about your daily life and testing new technology as it’s being built – and getting paid $30/hour for it – sign up below!


We aim to deliver user experiences that are easily embraced by people in their everyday life.

Design for America

Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.


GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

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