UserTesting is pleased to offer free and discounted customer experience research services to qualifying charitable organizations through the OneWorld program.

• Build something
• User research

By CivicMakers: The City [of SF] turned to CivicMakers to create a new program, Public Voice SF, that allows any San Francisco department or agency to connect to a diverse group of community members, collect real-time feedback, and use the input to improve City services.

• cities

• User research

We aim to deliver user experiences that are easily embraced by people in their everyday life.

• The People
• Adjacent Fields
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GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

• The People
• Build something
• User research

These events join New Yorkers of all ages to test and give feedback on technologies aimed at improving quality of life and City services.

• The People
• Build something
• Playbooks and design principles

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

• books

• The People
• Learn about civic tech
• Books

Where technologists and communities work together to explore and build new solutions for New Yorkers

• The People
• Build something
• Design

Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.

• Playbooks and design principles
• Courses
• Innovation teams and labs

These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.

• The People
• Adjacent Fields
• Build something

(Gathering Residents to Improve Technology)

• The People
• Build something
• User research