Creative project design for social good champions through appropriate technology that strengthens human systems

• Build something
• Civic and social impact companies
• Design

We partnered with Stanford’s Deliberative Democracy Lab and the Behavioral Insights Team on a Community Forum to discuss the principles that can be reflected in generative AI chatbots – and today, we’re releasing the results.

• Meta

• Artificial Intelligence
• Bots
• User research

A key question is:  who gets a say in the direction AI and other frontier technologies go?

• framework

• Artificial Intelligence
• Emerging tech
• User research

Stanford + DeepMind study that used LLMs to simulate people with AI agents based on a 2-hour interview

• Google

• Engagement tech
• Artificial Intelligence
• Academia

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

• Build something
• User research
• User research groups

Fable is digital accessibility, powered by people with disabilities

• Assistive and Accessible Tech
• User research
• User research groups

Changing our world by building a stronger, more inclusive technology workforce

• User research
• User research groups

CivicSpace focuses on building better feedback loops between residents and policymakers to build policies that improve racial and economic equity in Illinois.

• User research
• User research groups

A free/libre book about UX research with qualitative methods on user motivations, activities, and problems, by Jan Dittrich

• books

• Build something
• User research

We are looking for a diverse group of residents in the city of Detroit to participate in the testing of civic apps/websites! Sign up for the Civic User Testing Group (CUTGroup) now and tell your friends!

• User research
• User research groups

By participating in GSA’s study on identity verification technology, you can help identify potential barriers and challenges that impact individuals from diverse backgrounds.

• United States (federal government)

• Govtech
• Identity
• User research

UserTesting is pleased to offer free and discounted customer experience research services to qualifying charitable organizations through the OneWorld program.

• Build something
• Nonprofit tech
• User research

Calgary's First Inclusive Usability Testing Service

• Assistive and Accessible Tech
• User research
• User research groups

Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.

• Innovation teams and labs
• Playbooks and design principles
• Courses

Inclusive User Experience Research, Design, and Testing

• The People
• Build something
• User research

Okthanks is an independent organization providing research and product design services for open source technology. We unite with a mission to leverage technology for social good.

• The People
• Adjacent Fields
• Build something

Community-based monitoring (CBM) allows civil society to gather and analyse information from the service users’ points of view

• Service delivery
• User research

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

• books

• The People
• Learn about civic tech
• Books

Where technologists and communities work together to explore and build new solutions for New Yorkers

• The People
• Build something
• Design

OTF’s Secure Usability and Accessibility Lab offers secure usability and user-interface assistance to Internet freedom and digital security tools to help them recognise and solve usability challenges that hampered the adoption of those tools in repressive contexts.

• trainings
• coaching

• The People
• Adjacent Fields
• Build something