Research methodologies and tools to help understand user needs and build better products
UserTesting is pleased to offer free and discounted customer experience research services to qualifying charitable organizations through the OneWorld program.
By CivicMakers: The City [of SF] turned to CivicMakers to create a new program, Public Voice SF, that allows any San Francisco department or agency to connect to a diverse group of community members, collect real-time feedback, and use the input to improve City services.
GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.
These events join New Yorkers of all ages to test and give feedback on technologies aimed at improving quality of life and City services.
Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…
Where technologists and communities work together to explore and build new solutions for New Yorkers
Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.
These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.