The People > Build something > User research - (10)

Research methodologies and tools to help understand user needs and build better products

Showing 10 Results

UserTesting OneWorld

UserTesting OneWorld

United States of America

UserTesting is pleased to offer free and discounted customer experience research services to qualifying charitable organizations through the OneWorld program.

San Francisco Public Voice Civic User Testing Program

By CivicMakers: The City [of SF] turned to CivicMakers to create a new program, Public Voice SF, that allows any San Francisco department or agency to connect to a diverse group of community members, collect real-time feedback, and use the input to improve City services.


We aim to deliver user experiences that are easily embraced by people in their everyday life.




GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

NYC Neighborhood Innovation Lab in Brownsville

These events join New Yorkers of all ages to test and give feedback on technologies aimed at improving quality of life and City services.

The CUTgroup book

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

Design Insight Group

Where technologists and communities work together to explore and build new solutions for New Yorkers

Design for America

Design for America

Ford Motor Company Engineering Design Center 2133 Sheridan Rd. G.302 Evanston, IL 60208

Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.

Usability Lab at Open Tech Fund

Usability Lab at Open Tech Fund

2025 M Street Northwest, Downtown, Washington, DC 20036, USA

These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.

Back to Top