Interactive voice response (IVR) is a technology that bridges analog and digital experiences by allowing humans to interact with a computer through their voices and dialpad entries. It's used in many ICT4D projects where smartphone and desktop devices are not yet prevalent.
Suggested reading: ICTWorks: Use Interactive Voice Response to Reach More African Women
USAID launched IVR and Facebook chatbot tools that will provide Cambodian citizens clear, transparent information on public services available to them through the Royal Cambodian Government’s One Window Service Offices (OWSO).
An open source Android app to drive data donations to Mozilla's Common Voice project
Over 3,000 people are using this service to stay connected and maintain bonds
We gather citizen voices to improve public services
RapidPro allows you to easily design, pilot, and scale services that connect directly with a mobile phone user...without the help of a software developer.