The Tech > Participatory democracy > Engagement tech > Interactive Voice Response - (5)

Interactive voice response (IVR) is a technology that bridges analog and digital experiences by allowing humans to interact with a computer through their voices and dialpad entries. It's used in many ICT4D projects where smartphone and desktop devices are not yet prevalent.

Suggested reading: ICTWorks: Use Interactive Voice Response to Reach More African Women

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USAID One Window for Citizens

USAID One Window for Citizens

Cambodia

USAID launched IVR and Facebook chatbot tools that will provide Cambodian citizens clear, transparent information on public services available to them through the Royal Cambodian Government’s One Window Service Offices (OWSO).

https://opendevelopmentcambodia.net/announcements/usaid-one-window-for-citizen-project-launches-civic-tech-tools-connecting-citizens-to-information-on-one-window-services/
CV Project

CV Project

Trento

An open source Android app to drive data donations to Mozilla's Common Voice project

https://www.saveriomorelli.com/commonvoice/
Prison Voicemail

Prison Voicemail

United Kingdom of Great Britain and Northern Ireland (the)

Over 3,000 people are using this service to stay connected and maintain bonds

https://prisonvoicemail.com/
SEMA

SEMA

The Innovation Village Kampala, Kampala, Uganda

We gather citizen voices to improve public services

https://talktosema.org/
RapidPro

RapidPro

Nyaruka, Kigali, Rwanda

RapidPro allows you to easily design, pilot, and scale services that connect directly with a mobile phone user...without the help of a software developer.

https://community.rapidpro.io