How the government purchases products and services, including tech, makes a significant difference in the quality and value of the tech our governments operate.

"Entire services — tax, immigration, passports, benefits — have been given over to IT suppliers and their favoured consultancies, who in the absence of true competition can inflate contract values in return for maintenance and minimal changes. The resulting pattern is services becoming fixed, more expensive to run and unable to adapt." - Mike Bracken in The Financial Times

Recommended reading:

• Where do the billions go? by Katya Abazajian (2022)
• What lies beneath, by Mark Headd (2021)
• Procurement As a Catalyst: Shop Well To Be a Force For Good (2024)