Civic Tech Field Guide
Sharing knowledge and productively growing the fieldThe Tech > Govtech - (527)
In the Civic Tech Field Guide, we focus on examples of govtech that seek to improve society to make it more just and democratic, not just more digital or efficient. We recognize that this is a subjective, values-based perspective of govtech. There is a much larger government IT industry, and we do not aspire to catalog and curate every instance of governmental technology.
Related resources:
- The 2023 GovTech 100
- Companies Made Millions Building Unemployment Websites That Didn’t Work by Colin Lecher for The Markup (2020)
- Thinking About Govtech (PDF): An introduction to govtech, why it matters, and barriers to adoption (2019)
- Do you know how your country’s state of digital development compares? Find out by exploring the OECD’s Going Digital indicators.
- Building an AI World: a CIFAR Report on National and Regional AI Strategies
- A Digital government reading list (2020)
Showing 527 Results
ApplyWorks
United KingdomEasy and secure location based applications and payment services for councils.
WasteWorks
United KingdomOne integrated and intuitive digital front door to local authority residential waste services.
21st Century Integrated Digital Experience Act
Washington, DCThe bill’s sponsor, Representative Ro Khanna, summed it up by saying, “Government exists to serve citizens, and this bill ensures government leverages available technology to provide cohesive, user-friendly online service that people around this country expect and deserve.”
The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.
This [Canadian] report includes the following: Importance of ethics in AI and government, Understanding the impacts of AI on society, Balancing AI-driven efficiency with privacy and security concerns, and Cyber-security and digital trust.
Andrew Hyder Government Service Improvement Award
18F, Technology Transformation ServicesTTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.
Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management
The Common Measurements Tool (CMT) is a survey instrument built specifically for the public sector that can be used across the full range of service areas, service channels, and client types. Its standardized methodology allows not just for effective performance measurement but also for direct comparisons between different organizations.
Research, training, support and awards to promote citizen-centred public sector service to Canadians
Govtech vendor whose live audio translation has been used to translate 911 calls in realtime
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Civic Tech Field Guide