In the Civic Tech Field Guide, we focus on examples of govtech that seek to improve society to make it more just and democratic, not just more digital or efficient. We recognize that this is a subjective, values-based perspective of govtech. There is a much larger government IT industry, and we do not aspire to catalog and curate every instance of governmental technology.
United Kingdom of Great Britain and Northern Ireland (the)
Developed in collaboration with Hackney Council, FOIWorks is an open-source user-needs focused front-end solution for taking Freedom of Information requests from citizens.
United Kingdom of Great Britain and Northern Ireland (the)
Guide that "seeks to explain what disclosure logs are, how to manage them efficiently and why, although they are not a legal requirement, local authorities should seriously consider using one for the benefit of your FOI teams and, more importantly, for citizens."
The bill’s sponsor, Representative Ro Khanna, summed it up by saying, “Government exists to serve citizens, and this bill ensures government leverages available technology to provide cohesive, user-friendly online service that people around this country expect and deserve.”
Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management
The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.
TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.
The Common Measurements Tool (CMT) is a survey instrument built specifically for the public sector that can be used across the full range of service areas, service channels, and client types
This [Canadian] report includes the following: Importance of ethics in AI and government, Understanding the impacts of AI on society, Balancing AI-driven efficiency with privacy and security concerns, and Cyber-security and digital trust.
GTY brings leading government technology companies together to empower the government workforce with digital tools to transform the citizen and stakeholder experience.
Questica OpenBook is a transparency and data visualization software that enables organizations to share their financial and other data, when and where they need to.
GSA (General Services Administration), F Street Northwest, Washington, DC, USA
Located on the second floor of our headquarters at 1800 F Street NW, Washington, D.C., the Workplace Innovation Lab showcases the latest innovations in office design, furniture, and technology to meet the needs of today’s hybrid federal workers.
In the municipal partnership program, ICLD offers local governments in a number of partner countries and Swedish municipalities and regions, the possibility to enter result oriented collaborations for exchange and peer learning.
This standard explains what you need to do to make your web content and services accessible. We need to design and build services and content that everyone can access and understand.
This toolbox provides support to local governments that are interested in creating a Citizens Budget. It contains the basic steps in the process and inspiring examples, which fully equips the reader to start developing their own Citizen Budget.
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria.
After three decades of working with thousands of companies, we’ve distilled the best of what we’ve learned into a set of practical insights — our “10 Laws of Government Sales and Marketing.”
The Standard for Public Code - a model for public organizations to build their own open source solutions to enable successful future reuse by and collaboration with similar public organizations in other places.
The Federal Innovation Council seeks to build a culture of innovation and experimentation in government by enabling and empowering federal employees to meet the challenges of 21st century governance.
This brief is the compilation of the findings from of a series of workshops on creating a vision for how our [US] government can build and foster a culture of innovation over the next 20 years.
The main objective of this action is to develop a European network of actors focusing on the development of collaborative economy models and platforms and on social and technological implications of the collaborative economy through a practice focused approach.
A platform to consolidate emergency medical needs across a country, create aid packages of medicines and supplies, centralize supplier quotations, select most cost-effective supplier, and match donors willing to fund aid packages.
GovInfo is free U.S. Government information for all. GovInfo is a service of the United States Government Publishing Office (GPO), which is a Federal agency in the legislative branch.
This site contains directories for the 41st (1869-1871) -104th (1995-96) Congresses forward, as well all Interim editions (online-only revisions) for the 105th Congress forward. Documents are available as ASCII text and Adobe Portable Document Format (PDF) files