The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

• United States (federal government)

• Govtech
• Service delivery

A Digital Servant's Guide to U.S. Federal Information Technology Law and Policy

• Govtech
• Bureaucracy tech
• Building inside government

By participating in GSA’s study on identity verification technology, you can help identify potential barriers and challenges that impact individuals from diverse backgrounds.

• United States (federal government)

• Govtech
• Identity
• User research

This process code will introduce you to a digital-native approach to procurement. It maintains the core principles of public procurement—fairness, transparency and objectivity—but realigns the process with contemporary software development.

• guides

• Govtech
• Procurement

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

• state
• local

• Govtech
• Service delivery
• Supporting public sector from outside government

Mastodon bot posting US Presidential Actions and new policy updates from OMB, OSTP, OPM, EOs, etc.

• Govtech
• Bots
• News and blogs

Information website by Budapest municipality in order to help the population find the possibilities of solar energy

• Govtech
• Mapping tools
• Mapping platforms

تعامل بثقة مع كل الإدارات في تونس 🇹🇳 ("Deal confidently with all departments in Tunisia")

• Govtech
• Bureaucracy tech

A comprehensive set of resources to help new techies in government hit the ground running on day one.

• Govtech
• Digital literacy
• Supporting public sector from outside government

Polimorphic is the first Constituent Relationship Management (CRM) software specifically built for local governments.

• Govtech
• Artificial Intelligence
• Bureaucracy tech

Public Option for AI (PO4AI) is an immersive experience designed for elected officials and city staff to explore how residents’ voices might be centered in decision-making around public-interest technologies.

• city
• Sustainable cities and communities

• Govtech
• Engagement tech
• Artificial Intelligence

A critical review of the accuracy of countries' submissions to the OECD's AI Policy Observatory site, tracking national government AI programs

• reports

• Govtech
• Artificial Intelligence
• Government AI strategies

One of multiple studies in the US using artificial intelligence to analyze the tone and word choice police officers use, to determine whether it leads to unnecessarily escalations with the public.

• police violence
• policing
• labor

• Govtech
• Artificial Intelligence
• Justice tech

A continent-wide map of AI policy, laws, and tools in Africa

• Govtech
• Artificial Intelligence
• Civic maps

Solving technological problems in the legislative process for House of Representatives Members, Committees, and staff.

• Govtech
• Parliamentary and Legislative Tech
• Internal government tech capacity

POPVOX Foundation works to inform and empower people and make government work better for everyone.

• Govtech
• Engagement tech
• Bureaucracy tech

#CityHallSelfie Day is a celebration of public service showcasing pride in local government institutions.

• local

• Govtech
• Holidays

Our mission is to radically improve policy making through design, innovation and people-centred approaches.

• United Kingdom (government)

• Govtech
• Innovation teams and labs
• Co-design

A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

• city
• Sustainable cities and communities

• Govtech
• Service delivery
• Design

The Guide features governance approaches for data that is owned or in possession of a city or county.

• guides

• Govtech
• Digital security and privacy
• Data governance

eGovlab is the Stockholm University Centre for Excellence in e-Governance Studies focused on driving European and International research collaboration for research and development in the area of IT in the Public Sector.

• Govtech
• Research and policy centers
• Academia

The Digital Services team works to make city services more accessible and inclusive for Chicago residents. It’s our mission to listen, amplify, and design with the community to build better technology experiences for everyone.

• city
• Sustainable cities and communities

• Govtech
• Design

Interoperable Europe is the initiative of the European Commission for a reinforced public sector interoperability policy. The Interoperable Europe Act proposes a strategic interoperability cooperation mechanism across the European Union.

• Govtech
• Government Interoperability

Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

• Govtech
• Evaluate impact
• Digital transformation

Digitized the city's services, including e-petition tool, and "adapted them to conditions under martial law"

• Ukraine
• apps

• Govtech
• Disaster response and humanitarian tech
• Bureaucracy tech

The Barrier-Free Communication service allows citizens with specific needs to communicate with the city in a form that is comprehensible to them.

• Govtech
• Bureaucracy tech
• Assistive and Accessible Tech

هويتك الرقمية لاستخداماتك اليومية

• Govtech
• Govtech vendors
• Identity

Blockchain-based identity system for governments

• Govtech
• Blockchain

Clara es la Asistencia Virtual del portal Decide Madrid. Utiliza tecnologías como la inteligencia artificial y el procesamiento del lenguaje natural.

• Govtech
• Artificial Intelligence
• Bots

A web solution designed for governments that provides the digital twin of the city, and delivers a real-time view of every street, plus insightful analytics to support decision-making and increase the efficiency of the city operations.

• city
• Sustainable cities and communities

• Govtech
• Smart Cities and sensors
• Dashboards

Our mission is to create content that tells the story of humans in public service, share stories that reflect the diversity in America in an effort to humanize public servants, and create a more positive perception of government.

• Govtech
• Narrative tech
• Story-based campaigns

Join us in building the European way of Digital Transformation for 300 million Europeans

• city
• Sustainable cities and communities

• Govtech
• Smart Cities and sensors
• Partner networks and coalitions

The Merit Data Platform connects organizations and people on a flexible HIPAA and SOC2 compliant knowledge graph.

• Govtech
• Govtech vendors
• Network visualizations

Diagnosing perceived and actual risks impeding responsible AI acquisition in government

• reports

• Govtech
• Artificial Intelligence
• Procurement

The European Commission's country-by-country factsheets containing "the most recent developments that the public administrations of 35 European countries have undergone in 2022

• Govtech
• Digital transformation

Ukrainian digital government app

• apps

• Govtech
• Digital transformation
• Biometrics

To highlight the global knowledge base of behavioural insights work in public policy, and bring the achievements of institutions to the fore, the OECD launched the Behavioural Insights Knowledge Hub and map in 2021.

• Govtech
• Behavioral economics programs

2017 OECD report

• reports

• Govtech
• Behavioral economics programs

Public sector needs to prepare for what is coming next, continuously identify, test and implement innovative solutions to benefit from future opportunities while reducing the risks through increased resilience of their public systems.  To facilitate that OPSI has developed an Anticipatory Innovation Governance (AIG) model.

• Govtech
• Emerging tech

A bold call to reexamine how our government operates—and sometimes fails to—from President Obama's former deputy chief technology officer and the founder of Code for America.

• books

• Govtech
• Learn about civic tech
• Books

"FedNow is a service developed by the Federal Reserve for depository institutions in the United States. It will enable individuals and businesses to send and receive instant payments. Banks will be able to build products on top of the FedNow platform." - Wikipedia

• Govtech
• Bureaucracy tech
• Payments

A mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies. We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences.

• Govtech
• Govtech vendors

Use this design system to make government services consistent with GOV.UK. Learn from the research and experience of other service teams and avoid repeating work that’s already been done.

• United Kingdom (government)

• Govtech
• Playbooks and design principles
• Design

A housing platform that simplifies, centralizes, and makes it easy for people to search and apply for affordable housing.

• housing

• Govtech
• Access social benefits

Developed in collaboration with Hackney Council, FOIWorks is an open-source user-needs focused front-end solution for taking Freedom of Information requests from citizens.

• local

• Govtech
• Freedom of Information

Guide that "seeks to explain what disclosure logs are, how to manage them efficiently and why, although they are not a legal requirement, local authorities should seriously consider using one for the benefit of your FOI teams and, more importantly, for citizens."

• guides

• Govtech
• Open government data
• Freedom of Information

Google Cloud's public sector division

• Google

• Govtech
• Govtech vendors
• Civic teams at tech companies

Legislation introduced in the 117th Congress, "To establish a new Federal body to provide reasonable oversight and regulation of digital platforms."

• United States (federal government)

• Govtech
• Tech or Digital Policy

The Bloomberg Philanthropies City Data Alliance is identifying 100 mayors that are the most sophisticated, ambitious, and advanced at harnessing data and help them set a new standard for local governments committed to using data to power better results for residents.

• city
• Sustainable cities and communities

• Govtech
• Data science for social good
• Foundation initiatives

Easy and secure location based applications and payment services for councils.

• local

• Govtech
• Bureaucracy tech
• Payments