This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.

• The Tech
• Govtech
• Digital standards

Programul guvernamental care ii aduce laolalta pe cei care cred intr-un viitor digital pentru Romania

• The People
• Govtech
• Build something

Boost understanding, get consensus and deliver projects that people love with our all-in-one citizen engagement platform.

• The Tech
• Govtech
• Engagement tech

The Self-Quarantine Manifesto

• COVID-19
• health
• Good health and well-being

• The Tech
• Govtech
• COVID

A source of complaint data to help NYC's City Council be more responsive to constituents

• The Tech
• Civic data
• Govtech

to surface practical and cost-effective solutions on ‘privacy by design’ features that can be embedded into digital identification systems and empowering users with their data.

• The Tech
• The People
• Govtech

The Service Standard helps teams to create and run great public services.

• The Tech
• Civic data
• Govtech

Organised by PUBLIC and supported by French President Emmanuel Macron, Paris Mayor Anne Hidalgo and the European Commission, the GovTech Summit gathers European leaders and innovators to explore how new technologies can improve public services and democratic practices.

• The Tech
• The People
• Govtech

Die Lobby für alle ohne Lobby. Wir setzen uns für die politischen Interessen von Bürgern & kleinen Organisationen ein. #lobbyfüralle

• The Tech
• Govtech
• Communicating with the government

Social Media Archiving Built for Government Transparency

• The Tech
• Civic data
• Govtech

Project Callisto helps survivors of sexual assault and harassment on college campuses document sexual assault, seek counseling, and start an investigation.

• harassment

• The Tech
• Govtech
• Adjacent Fields

The Innovations in American Government Awards is the nation's preeminent program devoted to recognizing and promoting excellence and creativity in the public sector.

• The Tech
• The People
• Govtech

Michael Knapp is the CEO and founder of Green River, a software design and development firm that has worked extensively with local governments

• The Tech
• Govtech
• Engagement tech

Tell your advocates' stories. Change policy.

• The Tech
• Govtech
• Engagement tech

Report Civic & Social Issues through our Artificially Intelligent chat & voice interfaces integrated onto all the major social media channels

• The Tech
• Civic data
• Govtech

GovTech Catalyst competitions help the public sector identify and work with cutting edge technology firms.

• The Tech
• The People
• Govtech

A transparency initiative led by the California Department of Justice that publishes criminal justice data so we can understand how we are doing, hold ourselves accountable, and improve public policy to make California safer.

• The Tech
• Civic data
• Govtech

(PDF) Thinking about GovTech (2019) introduces the concept of GovTech and identifies eight activities that policymakers can undertake to foster national GovTech innovation ecosystems and help to steer them towards positive outcomes for citizens and public administrators.

• reports

• Govtech
• Reports

A resource from Joinup

• The Tech
• The People
• Govtech

Make your city better

• apps
• cities

• The Tech
• Govtech
• Engagement tech

Peak Democracy Inc is a nonpartisan company that provides Open Town Hall - a cloud-based online citizen engagement platform that increases participation and builds public trust in government.

• Govtech
• Communicating with the people

Nava is a public benefit corporation creating software to improve how our government serves people.

• Govtech
• Civic and social impact companies
• Govtech vendors

The most innocent clues can sometimes help crack a case

• The Tech
• Civic data
• Govtech

Discover the Estonian eID (Estonian: ID-kaart), its major applications and benefits for all citizens.

• The Tech
• Govtech
• Engagement tech

Design and build fast, accessible, mobile-friendly government websites backed by user research.

• The People
• Govtech
• Build something

The CYRILLA Collaborative is a global initiative that seeks to map and analyze the impacts of legal frameworks in digital environments by aggregating, organizing, and visualizing distributed legal data through open research methodologies, data models, taxonomies, and databases.

• The Tech
• Civic data
• Govtech

SmartProcure is a procurement database company for businesses and government agencies.

• Govtech
• Procurement

The Innovation Bridge Between the City of San Antonio and its Residents

• The Tech
• The People
• Govtech

Urban Systems is an inter-disciplinary professional practice providing strategic planning, engineering, environmental science, and urban design services to both public and private sector clients throughout Western Canada.

• indigenous

• Govtech
• Social impact design firms

The mission of the DC Domestic Violence Court Watch Project is to create transparency and data-driven information through court monitoring to ensure that all victims of domestic violence have equal access to a clear, fair and consistent judicial process that prioritizes victim safety and offender accountability.

• The Tech
• Civic data
• Govtech

The Federal Bureaucracy in the Digital Age. By Amanda Clarke

• books

• The Tech
• The People
• Govtech

Copcast is an open-source project that can turn any Android phone into a body-worn camera system for law enforcement, providing a more cost-effective and accessible solution for law enforcement officers around the world.

• apps

• The Tech
• Govtech
• Justice tech

AnimaCité est une application mobile de consultation citoyenne à l'échelle locale.

• The Tech
• Govtech
• Engagement tech

We help Open Source projects for cities become successful, build sustainable communities around them and create a thriving public Open Source ecosystem.

• cities

• The Tech
• Govtech
• Build something

MindMixer acts as a virtual town-hall allowing community planning to happen online.

• The Tech
• Govtech
• Engagement tech

Supporting the transformation of cities towards a more sustainable mobility through data analysis and digital communication.

• mobility

• Civic data
• Govtech
• Data visualization

Over 60 percent of people that go to court for a minor offence are planning to and plead guilty. The tool enables guilty pleas to be lodged online prior to the scheduled court date for non-complex minor offences.

• The Tech
• Govtech
• Adjacent Fields

A rallying cry for revolutionizing democracy in the digital age, Citizenville reveals how ordinary Americans can reshape their government for the better.

• books

• The People
• Govtech
• Learn about civic tech

A common project model for the public sector

• The Tech
• Govtech
• Playbooks and design principles

Use these cards early in the design process to help you sketch, plan, prototype and design content, interactions and processes.

• The Tech
• Govtech
• Engagement tech

In this audit, we obtained an understanding of the Commonwealth’s current IoT environment in terms of device use and planned use by surveying a sample of Commonwealth agencies (see Appendix) where we believed IoT devices were used for significant purposes.

• The Tech
• Govtech
• Advocacy tech

Apolitical’s Future Skills Tracker is a quick, easy tool you can use to work out which are your strongest abilities — and which you should focus on for development to future-proof your career.

• The Tech
• The People
• Govtech

Book chapter by Jeffrey Liebman and Hanna Azemati

• The Tech
• Govtech
• Engagement tech

Oradea City Report este o aplicaţie pentru telefonul mobil sau tabletă, gratuită, simplă şi intuitivă, care permite cetăţenilor cu spirit civic să transmită diverse sesizări şi incidente către Primăria Oradea şi operatorii serviciilor publice locale (Compania de Apă Oradea, Oradea Transport Local, Termoficare Oradea, Poliţia Locală Oradea, RER Ecologic Service).

• The Tech
• Govtech
• Engagement tech

• The Tech
• Govtech
• Engagement tech

CityScore is an initiative designed to inform the Mayor and city managers about the overall health of the City at a moment’s notice by aggregating key performance metrics into one number.

• cities

• The Tech
• Civic data
• Govtech

Cette plateforme permet d'adresser des pétitions à l'Assemblée nationale et de signer des pétitions déjà enregistrées. Les pétiti

• Decidim

• Govtech
• Petitions

Axon Vibe provides smartphone app technology that enables public transport operators to deliver personalized communications based on users’ commuting behavior.

• mass transit
• mobility

• The Tech
• Civic data
• Govtech

Policymaking backed by BIG DATA

• Govtech
• Govtech vendors

The Digital Government Blueprint (DGB) is a statement of the Government’s ambition to better leverage data and harness new technologies, and to drive broader efforts to build a digital economy and digital society, in support of Smart Nation.

• The Tech
• Govtech
• Digital transformation