Civic Tech Field Guide

Listening to Leaders survey

Fielded every two to three years, Listening to Leaders survey captures perceptions and experiences from policymakers in 140 low- and middle income countries over time on a series of topics such as development priorities, donor performance and data uptake.

Listening Post Collective

The Listening Post Collective provides journalists, newsroom leaders, and non-profits tools and advice to create meaningful conversations with their communities.

Civic Listening Corps

Washington, DC

The CLC is a volunteer network of individuals trained to monitor for, critically evaluate, and report misinformation on diverse topics central to our civic life: voting, elections, public health, civil rights, and other important issues.

The Social Media Listening Center at Clemson University

Clemson, SC

Opening in early 2012, The Social Media Listening Center at Clemson University is an interdisciplinary, cutting-edge laboratory that seeks to monitor, measure, and engage in social media conversations from across the web.

The Listening Post Collective Playbook

United States of America (the)

As part of the Listening Post Collective’s commitment to developing civic media + power-building resources, we’ve launched a free, self-paced, digital learning platform that guides you through launching your own civic media project.

courses

Online listening sessions on immigration needs

972 Mission Street, San Francisco, CA 94103, USA

In the midst of an immigration crisis on the US-Mexico border, Code for America, Codeando México, and The GovLab organized online listening sessions to help determine areas of need and where the civic tech community might help.

immigration

Needs assessment

Defacto.md

The Republic of Moldova (Moldova)

Platformă de monitorizare a activității politicienilor aleși

AnswerThePublic

San Diego, CA

Discover search trends across Google Search, Bing, and YouTube

commercial

Metaculus

Metaculus offers trustworthy forecasting and modeling infrastructure for forecasters, decision makers, and the public.

Big listening

Mission Metrics

Oakland, California

When founding The Oaklandside in 2020, we launched Mission Metrics, an innovative pilot program for reader feedback.

Making Voices Heard in the Regulatory Process (US OMB)

1600 Pennsylvania Avenue Northwest, Washington, DC, USA

Today, the Office of Information and Regulatory Affairs (OIRA) in the Office of Management and Budget (OMB) is releasing guidance detailing new steps that Federal agencies should take to make it easier for interested members of the public to voice their views in the regulatory process.

CitizenFirst Learning and Training courses

Toronto

Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management

trainings

“Seeing” Neighborhoods through “Big” Data

Boston, MA

Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.

Citibeats

Our artificial intelligence platform covers many of today's most relevant topics: from sustainable cities to citizen security, from migration to climate change & biodiversity, and more.

Votus Inc.

Votus is a communications platform that helps organizations build relationships with persuadable audiences through 1:1 interaction across multiple digital channels.

Twitter API Academic Research product track

Rooted in Trust

Rooted in Trust is a pandemic information response plan countering the unprecedented scale and speed of the spread of rumors and misinformation about COVID-19. Operating in ten countries.

The Social Media Dashboard for the German 2021 Federal Election

Germany (Deutschland)

A live dashboard analyzing the top German candidate's presence on multiple social media platforms.

City Hall (2020 film)

The 2020 documentary explores the government of Boston, Massachusetts, from racial justice, housing, climate change action and more. Wiseman's documentaries do not have a standard narrative arc, narration, or interviews, but are based on observation of day-to-day organizational life, in this case the activities of Boston's city government in fall 2018 and winter 2019. Much of the film follows Mayor Marty Walsh in activities such as meetings with aides, addressing business leaders about the impact of climate change on the Harbor, listening to veterans at Faneuil Hall on November 11, observing Thanksgiving Day at Goodwill Industries, and giving his state of the city address at Symphony Hall. A second major theme of the film is public servants helping people in need: the eviction prevention task force, another task force on economic advancement for Latina women, and an economic development adviser working with an ethnically-focused grocery store.[2]

Civiclytics

This tool shows the perceptions and concerns about wellbeing and discontent expressed online by the citizens of Latin America and the Caribbean.

Starkey Livio AI

Using integrated sensors and artificial intelligence, Livio AI enhances your listening experiences, proactively manages your health and provides access to information to simplify your life.

Deaf

Cortico

Bringing underheard voices to the center of a stronger public dialogue

The Narrative Observatory

New York City

With data infrastructure purpose-built to deliver audience-based insights, narrative and network analysis, and empirical validation of cultural strategy and content, we help strategists and creative practitioners identify story opportunities and challenges across a range of social issues.

@stake

@Stake is a digital multiplayer roleplaying game that fosters creativity and empathy in small group deliberation

Media Cloud

Cambridge, MA

Media Cloud is an open-source platform for media analysis.

Parli-N-Grams

Parliament Square, London, UK

Chart the frequency of words and phrases in UK Parliament debates

Immaginazione Civica

Salaborsa (II floor) Piazza Nettuno, 3 - 40124 Bologna

The Foundation promotes Civic Imagination ie listening, collaboration, participation and co-production in relation to projects and policies of the city, its neighborhoods and the entire metropolitan area, with a specific attention to the care and regeneration of urban common goods

CrowdTangle

Palo Alto

The easiest way to keep track of what’s happening on social media.

Article One

Washington, DC

Fireside specializes in creating the most innovative and easy-to-use tools to help Congressional offices connect with their constituents more efficiently.

Subnational Citizen Engagement

Kenya

We work to build citizen capacity to use data for better engagement with government and other stakeholders.

Crowdsourcing

Obama for America's organizing trainings

Chicago, IL

Most of these trainings include slides, an outline, and the appropriate worksheets, so you can either adapt the trainings for your own audience, or go through the training yourselves.

trainings

I Change My City

India (Bhārat)

Make your city better

apps
cities

ZenCity

Tel Aviv, Israel

Hear from all of your residents and better connect to your community's heartbeat with Zencity, a cross-channel platform that takes civic engagement to the next level

cities

Google Trends

Mountain View, CA, USA

Explore what the world is searching

PoliMonitor

TechHub London, Clere Street, London, UK

A political data and intelligence start-up helping to connect the public and politicians.

Brandwatch Consumer Research

48 West 21st Street, New York, NY 10010, USA

Get consumer fit by accessing data from 100 million sources and over 1.3 trillion individual posts.

commercial

Citizenscape

Citizenscape was a simple, manageable and cost-effective way for you to start getting involved in all the local social media conversation.

Human Rights Data Analysis Group

San Francisco

The Human Rights Data Analysis Group is a non-profit, non-partisan organization that applies rigorous science to the analysis of human rights violations around the world.

Avalanche Strategy

Washington, DC

Avalanche Strategy produces audience insights with the depth of a focus group and the accuracy of polling.

Upwell Attention Lab

San Francisco

We play a unique role, experimenting with injecting conservation messaging into online conversations about the ocean. We do this through “attention campaigns.”